Hospitable Healthcare 

Spend a few quiet hours with this book and you will discover the results of a national survey of (U.S.) adult patients that identified the key drivers of the “hospitality deficit” in the delivery of healthcare today (the difference between patients’ expectations and their actual experiences when receiving healthcare).

 

Some will be obvious. Others not. You will also learn their relative contribution to dissatisfaction with the delivery of healthcare so you can prioritize your efforts when developing a plan to address the deficiencies